Refund & Cancellation Policy

1. Free plan and free trial

The Free plan costs nothing and has no time limit. Paid plans start with a 15-day free trial, and you are not charged during the trial. You only pay when you choose a paid plan yourself.

2. How billing works

Each payment covers one billing period, either monthly or yearly. We do not take money automatically. We remind you before your plan ends so you can renew if you want to. There are no hidden charges.

3. Cancelling

You can stop using a paid plan at any time simply by not renewing. Your plan stays active until the end of the period you paid for. There is no cancellation fee.

4. When you can get a refund

• If you buy a paid plan for the first time and are not happy, write to us within 7 days of the payment and we will refund the amount you paid.
• If you were charged twice for the same plan, or you paid but your plan was not activated and we cannot fix it, we will refund the extra or unactivated payment.

5. What is not refundable

• Requests made more than 7 days after the first payment.
• Renewal payments, and part of a period you have already used.
• Money that your Clients pay you for your own invoices. That money goes to your own Razorpay account or UPI ID, not to Paystara, so any refund to your Client is between you and your Client.

6. How to ask for a refund

Email support@paystara.in from your registered email address with the payment ID or payment date. We will reply within 2 working days.

7. How and when you get your money

Approved refunds go back to the original payment method (card, UPI or bank). After we approve a refund, banks and payment providers usually take 5 to 7 working days to show it in your account.

8. Contact

Questions about refunds or cancellation? Write to support@paystara.in.